HOW DO I START A RETURN?
Start your return by emailing Mariah@styletrolley.com for a pre-paid return shipping label. Print the label and please include the packing slip in the box with your items.
WHAT IS YOUR RETURN POLICY?
Within 14 days: We gladly accept returns for a refund (less the $8.00 return label cost) if postmarked within 14 calendar days from the date you receive your order. Your return shipping is FREE if you opt for an online shopping credit!
After 14 days: After 14 days, we will accept returns for an online credit only (less the $8.00 return label cost) if postmarked within 30 calendar days from the date your order was delivered. Free shipping is not available after 14 days.
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.
Bodysuits, intimates, bras, and camisoles are final sale and may not be returned or exchanged.
Items purchased with a 30% or more coupon code are final sale and cannot be returned.
Swimwear should always be tried on with underwear for sanitary reasons. Please do not remove the protective sticker.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at Mariah@styletrolley.com. We ask that you please include photos of the damage to expedite the process.
ARE YOUR RETURN LABELS FREE?
Currently, if you choose to use the pre-paid UPS return label sent to your email, the $8.00 cost of the label will be deducted from the return total once we process your return. Our pre-paid return labels are only for use in the United States. Original shipping charges are not refundable.
If you choose to not use the Pre-Paid USPS label, you may use the shipping carrier of your choice however, you will be responsible for paying postage. Please mail your item to: Style Trolley 5000 3rd Ave South Minneapolis, MN 55419. Keep a record of your tracking number so you can follow your order back to us.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating your return has reached our warehouse, please allow us up to 14 business days for us to process your return. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly.